• Respond to support tickets and technical inquiries from customers via email, chat, and ticketing
systems.
• Troubleshoot and resolve issues related to Java and Python-based applications.
• Investigate and assist with cryptographic protocols, certificate validation, key management, and
other PKI-related functions.
• Reproduce customer-reported issues in internal environments and work with engineering
teams for resolution.
• Write and maintain support documentation, knowledge base articles, and diagnostic tools.

• Escalate complex technical issues to senior support engineers or development teams as
needed.

Required Qualifications
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in a technical support or engineering role.
• Proficient in Java and Python for debugging and scripting tasks.
• Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and
keystores.
• Familiarity with tools such as keytool, openssl, or similar.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
Preferred Qualifications
• Experience working with REST APIs, and tools like Postman.
• Exposure to Linux/Unix environments and command-line tools.
• Understanding of secure coding practices and security-first design.
• Experience with ticketing systems like Service Now, Jira.