The SAP Operations Senior Manager will oversee the end-to-end delivery of key SAP projects and manage
strategic client accounts for CloudLabs. This role demands a strong blend of delivery leadership,
stakeholder management, and deep SAP expertise. The ideal candidate will serve as the primary point of contact for clients, ensuring projects are executed on time, within budget, and aligned with CloudLabs’
quality standards.

Area Responsibilities:

Account Management:
• Manage key client accounts, building long-term trusted relationships.
• Drive account growth by identifying new opportunities within existing clients.
• Act as a single point of contact for client communications, escalations, and governance.
• Lead end-to-end project delivery across SAP initiatives, ensuring successful execution of project
scope, schedule, and budget.

Project Delivery:
• Oversee project teams (onsite/offshore) and ensure adherence to delivery methodologies and
best practices.
• Manage risk, issue resolution, and change control processes effectively.
• Engage with client leadership, internal teams, and CloudLabs executives to ensure alignment and
transparency throughout the project lifecycle.
Stakeholder Management:
• Provide timely project status updates, dashboards, and executive summaries to stakeholders.
• Facilitate steering committee meetings and review sessions.

Technical/Functional Oversight:
• Leverage SAP functional and/or technical expertise to guide project teams and ensure solution
quality.
• Support in scoping, estimating, and architecting SAP solutions.
• Ensure compliance with SAP and CloudLabs delivery standards.
• Mentor and guide delivery leads and consultants to drive performance excellence.
Leadership & Governance:
• Contribute to continuous improvement of delivery processes and methodologies.
• Support pre-sales and proposal development as required