We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you
will provide technical assistance to customers and internal teams by troubleshooting, resolving, and
documenting issues related to our software solutions—primarily built on Java and Python, with a
strong focus on security technologies including PKI (Public Key Infrastructure).
This is an excellent opportunity for early-career engineers who are passionate about customer success,
problem-solving, and working on secure software platforms.
Key Responsibilities
• Respond to support tickets and technical inquiries from customers via email, chat, and ticketing
systems.
• Troubleshoot and resolve issues related to Java and Python-based applications.
• Investigate and assist with cryptographic protocols, certificate validation, key management, and
other PKI-related functions.
• Reproduce customer-reported issues in internal environments and work with engineering
teams for resolution.
• Write and maintain support documentation, knowledge base articles, and diagnostic tools.

• Escalate complex technical issues to senior support engineers or development teams as
needed.

Required Qualifications
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-3 years of experience in a technical support or engineering role.
• Proficient in Java and Python for debugging and scripting tasks.
• Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and
keystores.
• Familiarity with tools such as keytool, openssl, or similar.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
Preferred Qualifications
• Experience working with REST APIs, and tools like Postman.
• Exposure to Linux/Unix environments and command-line tools.
• Understanding of secure coding practices and security-first design.
• Experience with ticketing systems like Service Now, Jira.