About the Role
We are looking for a Senior Salesforce Techno-Functional Consultant who can bridge
business needs with technical solutions. You will work closely with stakeholders, lead
solution design, guide implementation, and mentor team members — ensuring scalable,
high-quality Salesforce delivery across Sales Cloud and Service Cloud.
Key Responsibilities
• Partner with business stakeholders to understand requirements and translate them
into technical designs and user stories.
• Design, configure, and optimize Salesforce Sales Cloud and Service Cloud
solutions.
• Work hands-on with customization (flows, validation rules, process automation,
reports, permissions, etc.).
• Collaborate with developers on Apex, integrations, APIs, and data migrations.
• Conduct impact analysis, troubleshooting, and performance tuning.
• Lead demos, UAT support, documentation, and end-user training.
• Mentor and support junior team members; promote best practices and code/config
standards.
• Ensure governance, security, and alignment with Salesforce platform limits and
release updates.
Must-Have Qualifications
• 4–5 years of professional experience working with Salesforce.
• Strong techno-functional background — comfortable with both business processes
and technical solutioning.
• Hands-on expertise in Sales Cloud and Service Cloud.
• If you have worked with Data Enrichment tools such as ZoomInfo, it will be a plus.
• Experience gathering requirements, writing functional specs, and converting them
into scalable designs.
• Good understanding of declarative tools (Flows, Validation Rules, Reports &
Dashboards).

• Exposure to integrations (REST/SOAP APIs, middleware) and basic Apex/Lightning
concepts.
• Experience mentoring or leading small teams or workstreams.
• Excellent communication, problem-solving, and stakeholder-management skills.
Nice to Have
• Salesforce Administrator / Platform App Builder / Sales or Service Cloud Consultant
certifications.
• Experience with DevOps (Change Sets, Gearset, Copado, etc.).
• Knowledge of Agile/Scrum delivery practices.